Account Specialist - West Sacramento, CA (On-Site)
Company: UNFI
Location: Rocklin
Posted on: May 5, 2024
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Job Description:
PURPOSE:An Account Specialist is responsible for specific
account related to promotional and new item process execution.
Provides communication and analytical data for Sales and customers.
Execute and prioritize sales and customer needs. Work with Account
Managers, Inventory Planning, Supplier Relationship, Operations,
and Transportation departments to deliver optimal customer service.
They collaborate with their teams to achieve the objective of
Building Out the Store.JOB RESPONSIBILITIES:Account Support
(100%)Provide customer support to Account Management team.Generate
system reports as required by the customer (sales, inventory,
performance).Courteously and promptly resolve customer questions
and problems or properly refers them to appropriate
personnel.Troubleshoot item discrepancies, identify and resolve
technical requirements for supplying the customer item and pricing
data files.Execute and coordinate with internal departments on
promotion and new item process for assigned accounts.Review and
coordinate with Account Managers on new store opening accounts
within the UNFI business systems to ensure proper attributes and
price structure is activated on each account.Provide clear and
thorough communication with the Procurement, Routing and Operation
departments to communicate impending large purchases on opening
store orders and refill or special orders, including any special
delivery requests.Solicit discounts from broker and manufacturer
representatives.Manage the administration of discontinued products
and pack size changes with the customer.JOB REQUIREMENTS:Education/
Certifications:Bachelor s degree preferred.Experience:5 year s
customer care related and/or account management experience is
preferred.Product knowledge and industry terms related to UNFI
required.Proficiency in Microsoft Office Suite.Knowledge of
Customer Care systems and tools.Knowledge of policies and processes
specific to Customer Care functions.Other Skills/ Abilities:Ability
to builds relationships with customers and align with leadership's
goals and direction.Ability to interpreting data and using
technology (Microsoft suite, SV Harbor, Tableau) to support
business objectives.Adapts, thinks quickly and clearly to changing
initiatives, situations and objectives.Demonstrated ability to
multi-task and successfully manage and execute multiple projects
and processes simultaneously.Exceptional leadership abilities as
creative thinker, problem solver, motivational manager, and
collaborative team member.Excellent verbal and written
communication and organizational skills.Ability to prioritize and
plan work activities, using time efficiently; able to effectively
manage resources to meet deadlines.PHYSICAL ENVIRONMENT/
DEMANDS:Position may travel on occasion.Most work is performed in a
temperature-controlled office environment.Incumbent may sit for
long periods of time at desk or computer terminal.While performing
the duties of this job, the employee is regularly required to sit;
use hands to finger, handle, or feel; reach with hands and arms;
and talk or hear.Incumbent may use calculators, keyboards,
telephone and other office equipment in the course of normal
workday.Stooping, bending, twisting and reaching may be required in
completion of job duties.All qualified applicants will receive
consideration for employment without regard to race, color, age,
religion, sex, sexual orientation, gender identity or expression,
national origin, disability, or protected veteran status. UNFI is
an Equal Opportunity employer committed to creating an inclusive
and respectful environment for all. - M/F/Veteran/Disability.
VEVRAA Federal Contractor.
Keywords: UNFI, Citrus Heights , Account Specialist - West Sacramento, CA (On-Site), Other , Rocklin, California
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