Support Desk Technical Representative
Company: VirtualVocations
Location: Oakland
Posted on: September 24, 2024
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Job Description:
A company is looking for a Support Desk Technical Representative
to provide technical assistance and customer support.
Key Responsibilities
Identify, diagnose, and resolve technical support issues via phone
and remote assistance
Provide timely and accurate information to customer inquiries and
assist with troubleshooting
Process customer orders, changes, and returns according to
established policies
Required Qualifications, Training, and Education
Must reside in one of the specified states for remote work
Experience with troubleshooting Windows operating systems and
networking preferred
Must have a desktop or laptop meeting specified technical
requirements
Preferred technical or customer service certification, such as A+
or CompTIA
Ability to work 32-40 hours a week, including weekends after
training
Keywords: VirtualVocations, Citrus Heights , Support Desk Technical Representative, IT / Software / Systems , Oakland, California
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