Customer Technical Support Engineer

Company: VirtualVocations
Location: Modesto
Posted on: November 1, 2024

Job Description:

A company is looking for a Customer Technical Support Engineer to enhance customer success and satisfaction through technical expertise.

Key Responsibilities

Deliver exceptional support experiences and resolve customer issues promptly
Provide technical analysis and troubleshooting across hardware, software, and APIs
Conduct training sessions to help clients maximize platform benefits

Required Qualifications

Minimum of 3 years in technical customer support with troubleshooting experience
Understanding of API integrations and basic programming skills (e.g., Python)
Experience with BLE or RTLS technologies is a plus
Proven track record of success working independently in remote teams
Hands-on experience creating user guides and technical documentation

Keywords: VirtualVocations, Citrus Heights , Customer Technical Support Engineer, IT / Software / Systems , Modesto, California

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